SHIPPING, DELIVERY AND RETURNS

Where do you ship?
At this time, we only ship within the United States, including Hawaii and Alaska, as well as APO/FPO addresses. 

Do you ship to PO/APO/FPO addresses?
Yes, we are pleased to offer FedEx SmartPost to Post Office Boxes and APO/FPO addresses.

What shipping options do you offer and what do they cost?
We offer free ground shipping for orders $50 and over and free 2-day shipping for orders $150 and over. We offer $8.00 shipping on orders below $50 and $15 shipping for 2-day shipping on orders below $150.

Typically, it takes 24-48 hours processing time beginning the first business day after you place your order for us to prepare it for shipping. This does not include holidays which may require more time.

We regret that expedited shipping is not available to PO Boxes or APO/FPO address at this time.

Please note, orders over $300 require a signature confirmation at delivery.

When will my order ship?
Standard orders typically ship out 1-2 business days after you place your order. This does not include holidays which may require more time.

How long will it take for my order to arrive?
Once picked up from our warehouse, our shippers commit to deliver your package in 1 to 5 business days within the 48 states, depending on the distance. Shipments to Alaska & Hawaii arrive in 3 to 7 business days.

Once I place my order, can I change the delivery address?
If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at info@hearmeraw.com. We will make every effort to ensure the correct delivery of your order.

Where’s my package?
Once an order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your junk/spam folder.

What if my package arrives damaged?
If your package was damaged during shipment, save the box and merchandise and notify us immediately at info@hearmeraw.com. We will arrange for the damaged items to be replaced.

What is your return policy?
We want you to love your HEAR ME RAW purchase, so if you are not totally satisfied, please send an email to info@hearmeraw.com within 30 days of your purchase, and we will provide a return authorization and mailing information. We will be happy to remit your account for the full amount of your purchase, minus shipping. If the product is unopened, we will happily exchange it for another HEAR ME RAW product, refunding or charging the difference. Shipping fees are non-refundable. Please note: Please note: Our warehouse does not accept returns without a return authorization. We cannot ensure that we will be able to properly locate and handle your return without the return authorization and the correct return address.

All items purchased directly from HEARMERAW.com may be accepted for a return. If you purchased a HEAR ME RAW product from one of our authorized retailers, please contact them for assistance.

Can I exchange a product?
If the product is unopened, we will happily exchange it for another HEAR ME RAW product of equal value.

Can I return a gift?
If you would like to return a gift that was shipped directly to you, we can provide a gift credit for the value of your return.

How do I start a return?
We are sorry you didn’t absolutely love your HEAR ME RAW purchase. Please contact our customer service team at info@hearmeraw.com in order to start the return process.

Do I have to pay shipping costs?
We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We recommend that if you are shipping items over $75 that you use a shipping service with reliable tracking or insurance. If a return item is lost in the shipment back, we cannot issue a refund.

ONLINE ORDERING

The product I want is out of stock. Will it be available again?
It depends on the product and reason why it is out of stock. If you have any questions, we suggest contacting us at info@hearmeraw.com and we will let you know when the product is back in stock. We always suggest subscribing to our emails to ensure you are getting first access to new products, promotions, and news. Limited edition products should be clearly marked. In general, when these go out of stock, it’s for good.

Do you send samples?
Yes! We believe in sharing the love and look to include samples with every order as supplies are available, unless you opt not to receive them. We will only ship samples with a purchase and due to the limited nature of free samples, we are unable to re-ship them if they arrive damaged or are missing.

Where can I purchase HEAR ME RAW products?
Currently, HEAR ME RAW is available exclusively on HEARMERAW.com and Amazon.com.

There are some websites and dealers who claim to be authorized HEAR ME RAW resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from HEAR ME RAW. When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your HEAR ME RAW product by ensuring that you only purchase HEAR ME RAW products from an authorized HEAR ME RAW dealer.

Can I purchase HEAR ME RAW on Amazon?
Yes! HEAR ME RAW is available for purchase on Amazon and is eligible for Amazon Prime shipping.

Do you have discounts or promo codes that I can use for my order?
The best way to make sure you get discounts and promo codes is by signing up for our emails. We will let you know about the latest launches, news and offers.

Can I use more than one promo code at a time?
Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be used once expired. Promotions are not redeemable for cash. HEAR ME RAW reserves the right to change or rescind offers and promotion codes at any time. Please note that misuse of promotions and codes may result in order cancellation.

If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. If you are still having issues, please contact customer service.

What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, Google Pay and Amazon Pay. If using a prepaid gift card, please ensure there are sufficient funds before attempting to place an order. Unfortunately, we don’t offer split payments at this time.

How do I buy a gift card?
Gift cards are available on the bottom of our website under "Gift Cards," or follow the link https://hearmeraw.com/products/hear-me-raw-gift-card.

How do I redeem a gift card?

You can redeem your gift card by entering the gift card number in the "Discount Code" section upon checkout.

Can I cancel my order once it has been placed?
If you need to make a change or cancel an existing order, please contact info@hearmeraw.com for assistance.

SUBSCRIPTION & PRIVACY

How do I subscribe to or cancel my HEAR ME RAW email subscription?
You can easily subscribe to our emails by clicking on our "Subscribe" form and entering your email address. Want to cancel your email subscription? We hate to see you go! But, if you must, you can easily unsubscribe by clicking on our "Unsubscribe" form.

Does anyone else see the information that I provide to HEAR ME RAW?
We respect your privacy. The information you provide will not be given to any third party. Please refer to our Privacy Policy.

PRODUCT QUESTIONS

Do your products have expiration dates?
Our products do not have “expiration” dates because they are cosmetic products. However, when you’re fully committed to using natural ingredients, products tend to have a shorter shelf life than products that are filled with synthetic ingredients and harmful preservatives. All HEAR ME RAW products are freshly sealed and have a shelf life of 3 years. Once opened, HEAR ME RAW products are good for 6 months after opening. To us, skin care is like food. Would you eat something that is still good 3 years after opening?

Are your products “clean”?
Our products exceed virtually every clean standard from every retailer. But we think “clean” isn’t enough. In most cases, “clean” just means it’s absent of bad synthetics. It doesn’t mean it’s natural, sustainable, or even effective. In fact, many “clean” brands are filled with synthetic ingredients. We believe that products should be natural, sustainable and effective. All HEAR ME RAW products are at least 98% natural, extremely sustainable, and super effective.

Are your products all-natural/organic?
We believe that as creatures from nature, only things from nature should be put in or on your body. That’s why all HEAR ME RAW products are at least 98% natural, and we strive to increase that every day.

Where it makes sense, we use organic ingredients. In other cases, earth-borne ingredients like clays and charcoals do not fall under and cannot be classified organic because they aren’t plant-based.

By the way, when a company can’t tell you what percent of their product is natural, you have your answer. It isn’t natural.

Do you use synthetic ingredients in you’re your products?
We try to never use synthetic ingredients and all HEAR ME RAW products are at least 98% natural. We only use a synthetic ingredient if it is proven safe and absolutely essential to maintain the stability of the product.

Are your products vegan and gluten-free?
All products and ingredients are vegan and gluten-free. We’re very proud of that. However, our products are not currently produced in dedicated gluten-free facilities so if you have a gluten intolerance or allergy, you may want to speak to your doctor or avoid using altogether, just to be safe.

Are your products non-comedogenic?
All of our products have undergone clinical trials and none of the people in the trials have ever experienced irritation or breakouts when using only HEAR ME RAW products.

Does HEAR ME RAW use parabens?
We never have and we never will use parabens.

Are your products safe for all ages?
HEAR ME RAW products are not made for children especially as some use AHA’S and other powerful natural ingredients. As a rule, HEAR ME RAW products are for people 13 years and older.

Do you test your products on animals?
No, we do NOT, never have and never will test our products on animals. Animals were not put on this planet to have products tested on them.

Is it safe to use your products while I’m pregnant/nursing?
Our entire product line is safe for pregnant or nursing women to use. However, always check with your doctor before using any new products while pregnant or nursing.

Is it normal to feel a tingling sensation when using HEAR ME RAW Products?
Actually, for most HEAR ME RAW products you should feel a tingle. When it comes to using a new product or ingredient (especially those that have AHA’S), start slowly and let your skin adjust. We use high concentrations in our products to ensure effectiveness, so a little tingling is a sign it’s working.

If irritation occurs, limit length of time or frequency of use. If it persists, discontinue use and consult a physician.

PACKAGING QUESTIONS

What is your position on sustainable packaging?

Sustainability and doing what’s best for the environment is not only supremely important to us, but is also a major part of our entire reason for being. We’re looking to help lead the industry in both the importance natural ingredients and using the most environmentally responsible packaging possible. In fact, we think that no manufacturer – of any product – should make anything without ensuring it minimizes the impact to the environment. 

How sustainable is your packaging?
We're looking to help lead the industry in both the importance of natural ingredients and using the most environmentally responsible packaging possible. That's why we took extreme measures to ensure maximum sustainability, designing our packaging with a 360 degree, total global impact perspective. 

As a result, our packaging is one of the most sustainable in the market. In fact, in 3 years, we use approximately 90% less packaging than typical skincare jars and save users almost $180.

It’s based on a reusable glass jar and lid which can be used repeatedly and freshly-sealed refill pods to insert when finished. The benefits are enormous. Our system dramatically reduces the number of packaging components that need to be made, recycled and thrown away, as well as the resources used and pollution created as compared with other package systems of similar sized jars. And it saves users money at the same time. 

Click here to see how our packaging system works.

What are your sustainability principles?
HEAR ME RAW adheres strongly to the 3 R’s of sustainability in order of importance: Reduce, Reuse and Recycle.

• Reduce is most important because you need less energy and fewer resources to make things. And resources aren’t just the materials to make the packaging. It includes the energy needed to make the product, the energy, gas and oil to ship it (from the packaging company to the manufacturer, the manufacturer to the retailer, and shipments to homes), and the pollution caused by all the extra manufacturing and shipping. And if course if you make less, you throw away and recycle less.
  
  
• Reuse is second most important for some of the same reasons. By reusing packaging, you need to make fewer packages resulting in the same reductions in resources and pollution.
  
  
• Recycle is third as it relates to what you do with the product when you’re finished. If it’s not recyclable, compostable or biodegradable, it is bad for the environment and will wind up in landfills or other areas where it will exist indefinitely and potentially cause harm.

How do you adhere to those sustainability principles?
We reduce by making multi-use products designed with reusable jars and lids. That means we need less resources to make our packages. We also reduce by eliminating plastic discs, spatulas and other unnecessary items from packaging.

We reuse by having jars and lids designed to last for years. When finished, you remove the inside “pod” and replace it with a refill pod which gets inserted into the jar. Clean the lid and off you go.

We recycle by ensuring every component is recyclable – the jar, lid, refill pod, etc. And our cartons are made from recyclable paper, certified by the Forest Stewardship Council.

How does your packaging system work?
The HEAR ME RAW packaging system is very simple. All products use a common glass jar and lid. When you finish, rather than recycle or throw away all that packaging, you just recycle the recyclable pod that’s inserted in the jar and reuse the jar and lid. Next time, you purchase just a refill pod which snaps in place in the jar. The refill pod is the same ounce size, costs $10 less and fits any HEAR ME RAW jar. 

Click here to see how our packaging system works.

What are the environmental benefits of your packaging?
At HEAR ME RAW, we start by reducing packaging by using reusable glass jars and lids. We also reduce by not using plastic discs to cover the product or offer any unnecessary items like little plastic spoons or spatulas. The recyclable plastic refill pod is made of polypropylene, one of the two easiest and most recycled plastics. We also reduce by making sure all HEAR ME RAW products are interchangeable. That is, the refill pod for one product can fit in the jar of another because they’re the same size. We also make our cartons from recycled paper and that too is recyclable. And when we ship, we only use biodegradable materials.

One of the biggest benefits is that the weight and size of the refill pod is significantly less than a jar. When filled, our refill pod is 47% smaller and 66% lighter than a typical jar of the same size (it’s 90% lighter unfilled). That means 47% - 66% less freight, gas, oil, pollution, traffic, etc., in getting packages from point A to point B, significantly reducing our carbon footprint. That’s an enormous supply chain benefit often not considered in carbon footprint calculations.  The environmental savings of this system are enormous.

To put it in perspective, each year there are tens of millions of skincare jars sold. With our system, that’s tens of millions of double-walled jars, lids, discs and spatulas that don’t need to be made and shipped, won’t wind up in landfills (if their not recyclable) or need to be recycled, and tens of millions of new ones that won’t need to be remade, and an over 50% reduction in energy needed and pollution caused to transport all these components.

Is your packaging recyclable?
All of our packaging is recyclable and our cartons are made from recycled paper and are certified by the Forest Stewardship Council. But recycling is only one part of the sustainability equation. Our packaging is one of the most sustainable in the market. It’s based on a reusable jar and lid and freshly-sealed recyclable refill pods to inset when finished. In fact, in 3 years, we use approximately 90% less packaging than typical face care jars!

Is your refill pod recyclable?
Every part of HEAR ME RAW’s packaging is recyclable especially and including the refill pod. The refill pod is made of polypropylene and is one of the two most used, easiest to recycle and recycled plastics. 

Isn’t your refill pod a single-use plastic?
No, like other skincare products, each HEAR ME RAW product lasts 2-3 months depending on frequency of use. In fact, HEAR ME RAW is 75ml and many other similar products are smaller, typically 50ml. That means it’s 50% bigger and will last 50% longer than competitive products.

Why don’t you use biodegradable materials for the refill pod?
If we could, we most certainly would. Unfortunately, biodegradable materials start to biodegrade when they come in contact with moisture and air. Water, which is in most beauty products, has both (H₂0) so virtually any skin, body or hair product would cause the packaging to begin to degrade. We do, however, use biodegradable packaging materials in our shipments to consumers.

Why don’t you use glass for the refill pod?
When glass touches glass, the likelihood of breakage is extremely high and may cause injury.

Can I use the refill pods in other HEAR ME RAW jars?
Any HEAR ME RAW refill pod can be used in any HEAR ME RAW jar. After you’re finished with your HEAR ME RAW jar, simply remove the existing pod, clean out the jar and lid and insert the new refill pod.

Click here to see how our packaging system works.

How long do HEAR ME RAW jars and lids last?
HEAR ME RAW’S jars and lids are designed to last indefinitely. However, from time to time you may want to get a new jar and lid.

Are your cartons made from recycled paper?
Yes, all HEAR ME RAW cartons are made from recycled paper and are certified by the Forest Stewardship Council.

What are some of the environmental benefits of your packaging system?
Our packaging system saves the environment and money: 

• Fewer components need to be made
• Fewer resources need to be used to make components
• Fewer planes, ships, trucks, etc. needed to transport components and finished products
• Less pollution from less freight
• Fewer components to be recycled
• No components thrown away
• Smaller space needed for inventory for retailers
• Smaller carbon footprint
• Saves retailers money
• Saves consumers money

How do I know if a package from another company is sustainable?
Unfortunately, it’s hard to tell. But here are some tips to help understand how sustainable is your packaging:

• Cartons: Most cartons are made of paper and are recyclable, but they may not be made from recycled paper. If there’s a sheen or gloss to your cartons, most likely the are not from recycled paper
  
  
• Jars:
  • If it is pure glass, it is recyclable.
  • If it is a double-walled glass jar with a plastic inside, it is not. You have to remove the plastic inside part completely by yourself in order to recycle it and that might not be possible.
  • If it is a double-walled plastic jar, it is typically not recyclable as most often two different plastics are used
  • If it is a single-walled plastic jar, it depends on the type of plastic used and what’s recycled in your neighborhood
  • Jars with pump tops are typically not recyclable as they use other materials like metal springs to cause the pump action
    
    
• Lids:
  • If it is a pure metal lid, it is typically recyclable
  • If it has a metal outside and plastic inside, it is typically not recyclable
  • If it is plastic and has an inner piece, it is typically not recyclable
  • If it is a single-walled plastic jar, it is recyclable and depends on the type of plastic used
    
    
• Pumps:
  • Are typically not recyclable

INTERNATIONAL QUESTIONS

Do you ship internationally?
Unfortunately, we do not ship internationally at this time. We ship only to the 50 states of the United States.

Are you available any other countries?
We are only available in the United States at this time.

CONTACT US

Still have questions?
If you are having site issues or have any additional questions, please contact info@hearmeraw.com

Are you hiring?
It depends. Are you a rock star? Is your personal belief system similar to ours? Do you want people to HEAR YOU RAW? Then email us at info@hearmeraw.com.

Are you a social media influencer and want to collaborate with us?
Outstanding! Please contact info@hearmeraw.com and include all relevant information including how you want to collaborate.

Are you a like-minded organization, product, company, cause, writer or any other entity that wants to collaborate with us?
Outstanding! Please contact info@hearmeraw.com and include all relevant information including how you want to collaborate.